Effective Date:25/07/2025
Company Name: ROYAAL CARE SERVICES LTD

ROYAAL CARE SERVICES LTD (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website.

1. Information We Collect

We may collect and process the following types of personal data:

• Clients & Service Users:

  • Full name, address, contact details

  • Health-related information (where necessary for care)

  • Emergency contact and family details

  • Service preferences and care needs

• Staff & Applicants:

  • Full name, contact details, and address

  • CVs, employment history, DBS checks, and references

  • Right-to-work documents and identification

  • Training records and certifications

• Website Visitors:

  • IP address and browser data (via cookies)

  • Information submitted via contact forms

2. How We Use Your Information

We use your personal data to:

• Deliver health and care services safely and effectively

• Match staff to appropriate roles and shifts

• Maintain accurate client and service user records

• Communicate with clients, staff, and applicants

• Comply with legal obligations and regulatory requirements

We will only use your data for the purposes it was collected for and in accordance with lawful bases under UK GDPR (e.g. consent, contractual necessity, legal obligation, or legitimate interest).

3. Data Sharing

We may share your information with:

• NHS bodies, regulatory authorities, or emergency services (if required)

• Our vetted third-party service providers (e.g. payroll, IT systems)

• Government or legal authorities when required by law

We will never sell your data to third parties.

4. Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

• Secure storage systems and encrypted databases

• Staff training in data protection and confidentiality

• Regular audits of our data handling processes

5. Data Retention

We retain personal data only as long as necessary:

• Client and service user records: up to 7 years (for legal compliance)

• Staff records: up to 6 years after termination of employment

• Job applicants: up to 12 months (unless hired)

• Website inquiries: up to 6 months

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion (where appropriate)

• Object to processing or request data portability

• Withdraw consent at any time (if processing is based on consent)

To exercise these rights, please contact us directly.

7. Cookies

Our website may use cookies to improve user experience and track analytics. You can manage or disable cookies via your browser settings.

8. Contact Us

If you have questions about this policy or wish to exercise your rights, please contact us. If you are not satisfied with our response, you can lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.